Recently I needed to open a Business account in a bank close to my new office. It was not my usual bank but a branch of a well known one. Very smartly turned out, armed with my details, paper work neatly arranged in folders and with a dozen queries noted down, I entered the Bank and requested to see the manager. The courteous staff made me sit down in a crowded space and tried to help me but I was adamant about seeing the manager. I interacted with a whole lot of employees from Mr. Sudershan, Ms. Cheema to Mr. Anand and so on till I lost count of faces and names.
I sat in the same position facing one Mr. Dogra while the employees literally played musical chairs to attend to me. I was exasperated and not happy sharing information yet again with Mr. Dogra. He did not appear neatly groomed, very casual in his approach and then my eyes rested on his unpolished shoes and the slightly long nail on the little finger of his left hand. He probably wore lenses because he kept blinking his eyes rapidly. To add to that he played with his hair, pushing back a lock.
Maybe, I approached the bank at a busy time for Mr. Dogra was extremely distracted. He kept addressing his colleagues while talking to me, attended to his phone twice without an apology and then asked me to repeat what I was saying after his phone call. I was growing restless, feeling unsatisfied, and made to feel like an intruder in their busy schedule. I requested to see the manager one last time. His next words caught me unawares and shook me. He said, “Ma’am, I am the Manager and here to help you”.
Probably my facial expressions gave me away but I just managed to stand, thank him profusely and said,” I will come back soon, right now I am getting late”. The moment I stepped out, I felt silly and wondered what had prompted me to leave for suddenly, I did not want to take my account to that particular branch. I could not help extrapolating that he may handle my account just as casually as he handled himself. I know it sounds unfair and judgmental but that is the way the human mind works!
Personality matters at every phase of life and more so when it involves trust and can get you wondering about the other persons capability. I realized, working on your personality and adding finesse to it, is just as important as learning technical skills and cannot be treated lightly. Personality development is an art that can be learnt. Are you working on the finesse of your Personality???
